Welcome to helirndg. We are committed to safeguarding the privacy of our customers and ensuring that your personal information is protected. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or engage with us through other platforms. Please read this policy carefully to understand your rights and our responsibilities in relation to your data.

By accessing or using our website, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We collect personal and non-personal information through various means to help us provide, improve, and personalize your shopping experience.

1.1. Information You Provide Directly

When you engage with our website or services, you may provide us with:

  • Personal Details: Full name, email address, phone number, date of birth (if required), and account login credentials.
  • Order Information: Billing and shipping addresses, payment method details (handled securely via third-party payment processors), and purchase history.
  • Customer Service Communications: Any messages, inquiries, or feedback sent via email, chat, or our contact form.
  • Marketing Preferences: Your consent choices regarding newsletters, promotional messages, and personalized offers.

1.2. Information We Collect Automatically

We automatically collect certain technical and behavioral data when you visit our website:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Website Usage Data: Pages visited, time spent on site, links clicked, referring pages, and search terms used.
  • Cookies and Tracking Technologies: Cookies, pixels, and similar technologies used to remember your preferences, track cart items, and measure performance.

1.3. Information from Third Parties

We may also obtain information from:

  • Payment Processors: To confirm successful transactions and detect fraudulent activity.
  • Shipping Carriers: To verify delivery status and track orders.
  • Marketing Partners: To help us deliver relevant advertisements and offers.
  • Social Media Platforms: When you interact with our content or sign in using social accounts.

2. How We Use Your Information

We process your data for legitimate business purposes and in accordance with applicable laws. This includes:

  1. Order Fulfillment: Processing payments, confirming orders, and shipping products to you.
  2. Customer Service: Providing assistance, resolving complaints, and managing returns or refunds.
  3. Account Management: Maintaining your account details, order history, and preferences.
  4. Marketing and Personalization: Sending newsletters, promotional offers, and product recommendations tailored to your interests.
  5. Website Improvements: Analyzing usage data to enhance website functionality, design, and content.
  6. Fraud Prevention and Security: Detecting and preventing unauthorized access, fraud, or misuse of our systems.
  7. Legal and Compliance Obligations: Complying with tax, accounting, and legal requirements.

3. How We Share Your Information

We respect your privacy and never sell your data. However, we may share your information with trusted third parties to operate efficiently:

  • Payment Gateways: To process secure payments (e.g., PayPal, Stripe).
  • Shipping and Fulfillment Providers: To deliver your orders and manage returns.
  • Email and SMS Providers: To send transactional and marketing messages.
  • Analytics and Advertising Services: Such as Google Analytics or Meta Ads for traffic insights and remarketing.
  • IT and Security Vendors: To maintain the integrity and performance of our website.
  • Legal or Regulatory Authorities: When required by law or to protect our rights.

All partners are bound by confidentiality agreements and only process your data in compliance with this Privacy Policy.

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device to improve your online experience. We use cookies for several purposes:

  • Essential Cookies: Required for site functionality (e.g., keeping items in your cart).
  • Performance Cookies: Help us analyze how visitors use the site to improve usability.
  • Functional Cookies: Remember your preferences, such as language or location.
  • Advertising Cookies: Deliver relevant ads and measure their effectiveness.

You can manage or disable cookies through your browser settings, but some features of the site may not work properly without them.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Once the data is no longer needed, it will be securely deleted or anonymized.

6. Data Security

We implement industry-standard security practices to protect your information, including:

  • SSL (Secure Socket Layer) encryption on all payment and login pages.
  • Firewalls and secure servers to prevent unauthorized access.
  • Regular security audits and vulnerability monitoring.
  • Limited internal access to personal data, restricted to trained staff.

Although we use strong security measures, no system is completely secure. You are encouraged to use strong passwords and safeguard your login credentials.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal data:

  • Access: Request details about the information we hold on you.
  • Correction: Request updates or corrections to inaccurate or incomplete data.
  • Deletion: Request that your data be deleted (“right to be forgotten”).
  • Restriction: Request limited processing of your data under certain conditions.
  • Opt-Out: Unsubscribe from promotional communications at any time.
  • Data Portability: Request your personal data in a structured, machine-readable format.

To exercise these rights, please contact us at support@helirndg.com. We will respond promptly, usually within 30 days.

8. International Data Transfers

Your information may be stored or processed in countries outside your own, including those with different data protection laws. We ensure such transfers comply with applicable regulations and that your information remains protected through contractual safeguards and encryption measures.

9. Links to Other Websites

Our website may include links to external sites or third-party services. We are not responsible for the privacy practices, content, or security of those external websites. Please review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website and services are not directed toward children under the age of 16. We do not knowingly collect or store information from minors. If you believe a child has provided us with personal data, please contact us immediately so we can remove it.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. The revised version will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes indicates your acceptance of the new policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us at:

helirndg
Email: support@helirndg.com

We take your privacy seriously and will work to address your concerns as quickly as possible.

13. Legal Basis for Processing (For International Users)

If you are located in the European Economic Area (EEA), we process your information under the following legal bases:

  • Contractual Necessity: When processing is required to fulfill a purchase or provide services.
  • Legitimate Interests: When processing helps improve user experience or prevent fraud.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Consent: For marketing, analytics, or cookie tracking, where required.

You may withdraw consent at any time by contacting us or adjusting your cookie preferences.

14. Effective Scope

This Privacy Policy applies to all users who interact with helirndg through our website, email communications, and online store. It governs the collection, use, and protection of all personal data handled by us or our authorized partners.