At helirndg, we are committed to delivering your shoes quickly and safely. This Shipping Policy explains how we handle shipping, delivery times, costs, and order tracking.

1. Order Processing

• Orders are processed within 1–2 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During high-demand periods, such as holidays or sales events, processing times may take slightly longer.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Note: Delivery times are estimates and may vary due to weather, customs, or carrier delays.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the shipping method, weight, and destination.
• Free shipping may be offered on orders above a certain amount (if applicable).
• Any additional fees, such as customs duties or import taxes for international orders, are the responsibility of the customer.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your shipment using the carrier’s website or through your account on our website.
• Please allow 24 hours for the tracking information to update after shipping.

5. International Shipping

• We ship to select international destinations.
• Delivery times for international orders typically range from 7–21 business days, depending on the destination and customs clearance.
• Customers are responsible for customs duties, import taxes, and any other fees imposed by their country.

6. Address Accuracy

• Please ensure that the shipping address provided is complete and accurate.
• We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.
• If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the package.

7. Lost or Damaged Shipments

• If your order is lost in transit or arrives damaged, contact us immediately at support@helirndg.com.
• We will work with the carrier to resolve the issue and arrange for a replacement or refund if applicable.
• Please retain packaging and any shipping labels for damaged items to assist with claims.

8. Shipping Restrictions

• Some locations may be unavailable for delivery due to carrier limitations.
• We reserve the right to restrict shipping to certain regions or countries at our discretion.

9. Contact Us

If you have any questions or concerns regarding shipping, please contact our customer service team:

helirndg
Email: support@helirndg.com

We aim to provide fast, reliable, and transparent shipping so you can enjoy your new shoes as quickly as possible.